Peelen, Ed.
Customer relationship management / Ed Peelen and Rob Beltman. - Second edition. - xix, 413 pages : illustrations ; 25 cm
Includes bibliographical references and index.
9780273774952 (alk. paper)
Customer relations--Management.
Relationship marketing.
658.812 / PEE 2013
Customer relationship management / Ed Peelen and Rob Beltman. - Second edition. - xix, 413 pages : illustrations ; 25 cm
Includes bibliographical references and index.
9780273774952 (alk. paper)
Customer relations--Management.
Relationship marketing.
658.812 / PEE 2013