Human resource management for the hospitality industry /
Drummond, Karen Eich.
Human resource management for the hospitality industry / Karen Eich Drummond - New York : John Wiley, c1990. - xv, 343 p. : ill. ; 24 cm.
Pt. I. Human resource functions : 1. Staffing. - 2. Analyzing and designing jobs. - 3. Training. - 4. Evaluating employees. - 5. Working successfully with unions. - 6. Employee compensation. - 7. Health and Safety. - Pt. II. Managing Staff : 8. The nature of management and leadership. - 9. Communicating. - 10. Developing a positive, motivating organizational climate. - 11. Managing a diverse work force. - 12. Building a team. - 13. Managing change and resolving conflicts. - 14. Disciplining employees. - 15. Delegation. - 16. Managing service.
0471289728
Hospitality industry--Personnel management.
647.940683 / DRU
Human resource management for the hospitality industry / Karen Eich Drummond - New York : John Wiley, c1990. - xv, 343 p. : ill. ; 24 cm.
Pt. I. Human resource functions : 1. Staffing. - 2. Analyzing and designing jobs. - 3. Training. - 4. Evaluating employees. - 5. Working successfully with unions. - 6. Employee compensation. - 7. Health and Safety. - Pt. II. Managing Staff : 8. The nature of management and leadership. - 9. Communicating. - 10. Developing a positive, motivating organizational climate. - 11. Managing a diverse work force. - 12. Building a team. - 13. Managing change and resolving conflicts. - 14. Disciplining employees. - 15. Delegation. - 16. Managing service.
0471289728
Hospitality industry--Personnel management.
647.940683 / DRU