Gross, T. Scott.
Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross. - 2nd ed. - Chicago : Dearborn Trade Pub., c2004. - xii, 211 p. ; 23 cm.
Includes index.
0793188237 (pbk)
Customer services.
658.812 / GRO
Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross. - 2nd ed. - Chicago : Dearborn Trade Pub., c2004. - xii, 211 p. ; 23 cm.
Includes index.
0793188237 (pbk)
Customer services.
658.812 / GRO