Boella, Michael J.
Human resources management in the hospitality industry : an introductory guide / Michael J. Boella, Steven Goss-Turner. - 8th ed. - Oxford : Elsevier/Butterworth-Heinemann, 2005. - xx, 363 p. : ill. ; 28 cm.
New ed. of Human resource management in the hospitality industry / Vincent H. Eade. 1993.
Part 1: The hospitality indusrty HRM context - 1. Background to the industry's workforce - 2. Human resource management -- Part 2: Effectively resourcing the hospitality organizating - 3. Job design - 4. Recruitment - 5. Selection - 6. Appointment and induction -- Part 3: Developing the human resource - 7. Performance management - 8. Training - 9. Management development -- Part 4: Rewards and remuneration - 10. Job evaluation - 11. Administration of wages and salaries - 12. Incentives - 13. Fringe benefits -- Part 5: The employment relationship - 14. Labour turnover and termination of employment - 15. Employee relations - 16. Law of employment - 17. Human resource planning, records and statistics - 18. Labour costs and productivity -- Part 6: HRM and hospitality: contemporary issues - 19. Organizing human resources - 20. Managing people - 21. Managing in an international context - 22. HRM and multi-site hospitality operations - 23. Custorem care and quality - 24. Business ethics -- Appendix 1: The HCIMA code of conduct -- Appendix 2: HCIMA management guide -- Appendix 3: Risk management -- Appendix 4: Effective staff training -- Index.
0750666366 (pbk.) 9780750666367 (pbk.)
Hospitality industry--Personnel management.
647.940683 / BOE
Human resources management in the hospitality industry : an introductory guide / Michael J. Boella, Steven Goss-Turner. - 8th ed. - Oxford : Elsevier/Butterworth-Heinemann, 2005. - xx, 363 p. : ill. ; 28 cm.
New ed. of Human resource management in the hospitality industry / Vincent H. Eade. 1993.
Part 1: The hospitality indusrty HRM context - 1. Background to the industry's workforce - 2. Human resource management -- Part 2: Effectively resourcing the hospitality organizating - 3. Job design - 4. Recruitment - 5. Selection - 6. Appointment and induction -- Part 3: Developing the human resource - 7. Performance management - 8. Training - 9. Management development -- Part 4: Rewards and remuneration - 10. Job evaluation - 11. Administration of wages and salaries - 12. Incentives - 13. Fringe benefits -- Part 5: The employment relationship - 14. Labour turnover and termination of employment - 15. Employee relations - 16. Law of employment - 17. Human resource planning, records and statistics - 18. Labour costs and productivity -- Part 6: HRM and hospitality: contemporary issues - 19. Organizing human resources - 20. Managing people - 21. Managing in an international context - 22. HRM and multi-site hospitality operations - 23. Custorem care and quality - 24. Business ethics -- Appendix 1: The HCIMA code of conduct -- Appendix 2: HCIMA management guide -- Appendix 3: Risk management -- Appendix 4: Effective staff training -- Index.
0750666366 (pbk.) 9780750666367 (pbk.)
Hospitality industry--Personnel management.
647.940683 / BOE