Bly, Robert W.
The encyclopedia of business letters, fax memos, and e-mail / by Robert W. Bly. - Petaling Jaya, Malaysia : Advantage Quest, c1999. - 286 p. ; 26 cm.
Features hundreds of model letters,faxes,and e-mail you can pick up and adapt to give your business writing the attention it deserves -- Cover page.
Introduction.- Chapter 1: Quick tips for better business writing.- Chapter 2: Rules for business letters,faxes,memos, an e-mail.- Chapter 3: Cover letters,resumes and other hiring letters.- Chapter 4: Corresponding with colleagues.- Chapter 5: Corresponding with vendors.- Chapter 6: Corresponding with employees and employers.- Chaper 7: Letters to get, keep and satisfy customers.- Chapter 8: Business and consumer complaints and requests.- Chapter 9: Credit and collection letters.- Chapter 10: Sales Letters.- Chapter 11: Direct marketing letters.- About the author.- Index.
9839214683
Commercial correspondence.
Memorandums.
Facsimile transmission.
651.75 / BLY
The encyclopedia of business letters, fax memos, and e-mail / by Robert W. Bly. - Petaling Jaya, Malaysia : Advantage Quest, c1999. - 286 p. ; 26 cm.
Features hundreds of model letters,faxes,and e-mail you can pick up and adapt to give your business writing the attention it deserves -- Cover page.
Introduction.- Chapter 1: Quick tips for better business writing.- Chapter 2: Rules for business letters,faxes,memos, an e-mail.- Chapter 3: Cover letters,resumes and other hiring letters.- Chapter 4: Corresponding with colleagues.- Chapter 5: Corresponding with vendors.- Chapter 6: Corresponding with employees and employers.- Chaper 7: Letters to get, keep and satisfy customers.- Chapter 8: Business and consumer complaints and requests.- Chapter 9: Credit and collection letters.- Chapter 10: Sales Letters.- Chapter 11: Direct marketing letters.- About the author.- Index.
9839214683
Commercial correspondence.
Memorandums.
Facsimile transmission.
651.75 / BLY