Handbook of consumer behaviour, Tourism and the Inernet / Juline E.Mills, Rob Law, editors. - Binghamton, NY: Haworth Hospitality Press, c2004. - xvi, 314 p. : ill. ; 29 cm.

"Co-published simultaneously as Journal of travel & tourism marketing, volume 17, numbers 2/3, 2004."

Includes bibliographical references and index.

Preface.- Online travel consumer search behavior.- Travel website user characteristics.- Perception and quality of online lodging and travel brands.- E-complaint behaviour.- website design and development in travel and tourism.- website evaluation in hospitality and tourism.-Index.

078902599x


Tourism--Computer network resources--Handbooks, manuals, etc.
Tourism--Handbooks, manuals, etc.
Internet marketing--Handbooks, manuals, etc.

338.4791 / HAN