ISO 9000:2000 :
Hoyle, David.
ISO 9000:2000 : auditing using the process approach / David Hoyle, John Thompson. - Woburn, Mass. : Butterworth-Heinemann, c2002. - x, 153 p. : ill. ; 23 cm.
1. Introduction - 2. Audit methodologies - 3. Quality management principles - 4. The process approach - 5. Questions at the enterprise level - 6. Questions at the managerial level - 7. Questions at the operational level - 8. Assessing business processes - 9. Conclusions - Appendix A. Aligning processes with requirements - Appendix B. Aligning clauses with key questions .
0750675977 (pbk)
ISO 9000 Series Standards--Auditing.
658.562 / HOY
ISO 9000:2000 : auditing using the process approach / David Hoyle, John Thompson. - Woburn, Mass. : Butterworth-Heinemann, c2002. - x, 153 p. : ill. ; 23 cm.
1. Introduction - 2. Audit methodologies - 3. Quality management principles - 4. The process approach - 5. Questions at the enterprise level - 6. Questions at the managerial level - 7. Questions at the operational level - 8. Assessing business processes - 9. Conclusions - Appendix A. Aligning processes with requirements - Appendix B. Aligning clauses with key questions .
0750675977 (pbk)
ISO 9000 Series Standards--Auditing.
658.562 / HOY