ISO 9000:2000 : auditing using the process approach / David Hoyle, John Thompson.
By: Hoyle, David
.
Contributor(s): Thompson, John.
Publisher: Woburn, Mass. : Butterworth-Heinemann, c2002Description: x, 153 p. : ill. ; 23 cm.ISBN: 0750675977 (pbk).Subject(s): ISO 9000 Series Standards -- AuditingDDC classification: 658.562
Contents:
1. Introduction - 2. Audit methodologies - 3. Quality management principles - 4. The process approach - 5. Questions at the enterprise level - 6. Questions at the managerial level - 7. Questions at the operational level - 8. Assessing business processes - 9. Conclusions - Appendix A. Aligning processes with requirements - Appendix B. Aligning clauses with key questions .
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 26 , Side 1, TierNo 4, BayNo 8 |
658.562 HOY (Browse shelf) | 1 | Available | SHTEx,70002,02,GR | 5000042240 |
1. Introduction - 2. Audit methodologies - 3. Quality management principles - 4. The process approach - 5. Questions at the enterprise level - 6. Questions at the managerial level - 7. Questions at the operational level - 8. Assessing business processes - 9. Conclusions - Appendix A. Aligning processes with requirements - Appendix B. Aligning clauses with key questions .