Hinkin, Timothy R.
Cases in hospitality management : a critical incident approach / Timothy R. Hinkin. - 2nd ed. - Hoboken, N.J. : John Wiley, c2006. - ix, 157 p. ; 23 cm.
Includes bibliographical references.
1: Ethics -- 2: Training and development -- 3: Reward systems -- 4: Communication -- 5: Policies -- 6: Group dynamics -- 7: Technology -- 8: Process analysis -- 9: Service exemplars -- 10: Service recovery.
047168693x 9780471686934
Hospitality industry--Management--United States--Case studies.
647.94068 / HIN
Cases in hospitality management : a critical incident approach / Timothy R. Hinkin. - 2nd ed. - Hoboken, N.J. : John Wiley, c2006. - ix, 157 p. ; 23 cm.
Includes bibliographical references.
1: Ethics -- 2: Training and development -- 3: Reward systems -- 4: Communication -- 5: Policies -- 6: Group dynamics -- 7: Technology -- 8: Process analysis -- 9: Service exemplars -- 10: Service recovery.
047168693x 9780471686934
Hospitality industry--Management--United States--Case studies.
647.94068 / HIN