NRAEF ManageFirst customer service :
NRAEF ManageFirst customer service : competency guide /
Customer service : competency guide
National Restaurant Association, Educational Foundation.
- Upper Saddle River, N.J. : Pearson / Prentice Hall, c2007.
- x, 100 p. : col. ill. ; 28 cm.
- NRAEF ManageFirst program .
"A foundation topic of the NRAEF Certificate program"--Cover. Includes Index.
Introduction - 1. The importance of customer service to your business - 2. Basic concepts for higher-quality customer service - 3. Identifying customer expectations - 4. Ensuring consistent service value - 5. Ensuring profit.
0132283816 (pbk.)
Hospitality industry--Customer services.
647.94068 / NRA
"A foundation topic of the NRAEF Certificate program"--Cover. Includes Index.
Introduction - 1. The importance of customer service to your business - 2. Basic concepts for higher-quality customer service - 3. Identifying customer expectations - 4. Ensuring consistent service value - 5. Ensuring profit.
0132283816 (pbk.)
Hospitality industry--Customer services.
647.94068 / NRA