NRAEF ManageFirst customer service : (Record no. 61824)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01211cam a2200253 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls003052221 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200226110045.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110218s2007 njua 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0132283816 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201102181250 |
| Level of effort used to assign nonsubject heading access points | VLOAD |
| Level of effort used to assign subject headings | 200704250944 |
| Level of effort used to assign classification | pushpa |
| -- | 200704201705 |
| -- | rafi |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 647.94068 |
| Item number | NRA |
| 245 00 - TITLE STATEMENT | |
| Title | NRAEF ManageFirst customer service : |
| Remainder of title | competency guide / |
| Statement of responsibility, etc. | National Restaurant Association, Educational Foundation. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Customer service : |
| Remainder of title | competency guide |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. | Pearson / Prentice Hall, |
| Date of publication, distribution, etc. | c2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 100 p. : |
| Other physical details | col. ill. ; |
| Dimensions | 28 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | NRAEF ManageFirst program |
| 9 (RLIN) | 24380 |
| 500 ## - GENERAL NOTE | |
| General note | "A foundation topic of the NRAEF Certificate program"--Cover. |
| 500 ## - GENERAL NOTE | |
| General note | Includes Index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction - 1. The importance of customer service to your business - 2. Basic concepts for higher-quality customer service - 3. Identifying customer expectations - 4. Ensuring consistent service value - 5. Ensuring profit. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Customer services. |
| 9 (RLIN) | 11707 |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Educational Foundation (National Restaurant Association) |
| 9 (RLIN) | 11904 |
| 920 ## - Programme | |
| Programme | TCHT: 641805 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Date last checked out | Copy number | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lost | Dewey Decimal Classification | Taylor's Library-TU | Taylor's Library-TU | 20/04/2007 | 10 | 1000808739 | 05/12/2019 | 24/11/2010 | 1 | Main Collection | SHTEx,70002,03,AD |