Service recovery and service continuity [electronic resource] /
guest editors Steve Baron, Kim Harris and Dominic Elliott.
- Bradford, England : Emerald Group Pub, c2005.
- 100 p.
- Journal of services marketing ; v.19, no. 5 .
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Customer services.
Electronic books.
HF5415.5 / .S478 2005eb
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Customer services.
Electronic books.
HF5415.5 / .S478 2005eb