Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
Contributor(s): Baron, Steve
| Elliott, Dominic | Harris, Kim | ebrary, Inc.
Series: Journal of services marketing ; v.19, no. 5.Publisher: Bradford, England : Emerald Group Pub, c2005Description: 100 p.Subject(s): Customer relations | Customer servicesGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.