Service innovation management [electronic resource] /
guest editor Allard C.R. van Riel.
- Bradford, England : Emerald Group Pub, c2005.
- 124 p.
- Managing service quality: an international journal ; v. 15, no. 6 .
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Quality control.
Electronic books.
TS156 / .S47 2005eb
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Quality control.
Electronic books.
TS156 / .S47 2005eb