Service innovation management [electronic resource] / guest editor Allard C.R. van Riel.
Contributor(s): van Riel, Allard C. R | ebrary, Inc
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Series: Managing service quality: an international journal ; v. 15, no. 6.Publisher: Bradford, England : Emerald Group Pub, c2005Description: 124 p.Subject(s): Customer services | Quality controlGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.