Taylor's Library

Strategic customer service : (Record no. 129301)

000 -LEADER
fixed length control field 00913cam a2200241 a 4500
001 - CONTROL NUMBER
control field vtls003157589
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200226114237.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110218s2009 nyua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814413333 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814413331 (hbk.)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201102181510
Level of effort used to assign nonsubject heading access points VLOAD
Level of effort used to assign subject headings 201101061142
Level of effort used to assign classification wilmina
-- 201006171701
-- wilmina
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number GOO 2009
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Goodman, John A.
9 (RLIN) 38581
245 10 - TITLE STATEMENT
Title Strategic customer service :
Remainder of title managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Statement of responsibility, etc. John A. Goodman.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. American Management Association,
Date of publication, distribution, etc. c2009.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 256 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
9 (RLIN) 15515
920 ## - Programme
Programme ADTP : 154188
921 ## - Programme
Programme GENLS : 145193
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 129301
Koha biblioitemnumber 129301
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Cost, normal purchase price Total Checkouts Barcode Date last checked out Copy number Uniform Resource Identifier Cost, replacement price Koha item type Public note Date last seen
          Taylor's Library-TU Taylor's Library-TU 2010-12-01 85.70 13 5000107448 2019-11-02 1 Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 85.70 Main Collection SLASx,05000,03,GR  
          Taylor's Library-TU Taylor's Library-TU 2010-12-06 85.70 18 5000102697 2019-10-12 1 Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 85.70 Main Collection GENLS,GENLS,03,GR 2019-12-05