Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
By: Goodman, John A
.
Publisher: New York : American Management Association, c2009Description: xiv, 256 p. : ill. ; 24 cm.ISBN: 9780814413333 (hbk.); 0814413331 (hbk.).Subject(s): Customer services | Customer relations -- ManagementDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 |
658.812 GOO 2009 (Browse shelf) | 1 | Available | GENLS,GENLS,03,GR | 5000102697 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 |
658.812 GOO 2009 (Browse shelf) | 1 | Available | SLASx,05000,03,GR | 5000107448 |
Includes bibliographical references and index.