Taylor's Library

Services marketing : (Record no. 151914)

000 -LEADER
fixed length control field 01098cam a2200301 a 4500
001 - CONTROL NUMBER
control field vtls003246865
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200226115656.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 121128s2013 nyua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780078112058 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0078112052 (hbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071086967 (pbk. : int. ed.)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201303041019
Level of effort used to assign nonsubject heading access points pushpa
Level of effort used to assign subject headings 201303021154
Level of effort used to assign classification fadzli0512
Level of effort used to assign subject headings 201303020827
Level of effort used to assign classification pushpa
Level of effort used to assign subject headings 201303020822
Level of effort used to assign classification pushpa
-- 201211281020
-- wilmina
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Item number ZEI 2013
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
9 (RLIN) 9156
245 10 - TITLE STATEMENT
Title Services marketing :
Remainder of title integrating customer focus across the firm /
Statement of responsibility, etc. Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
250 ## - EDITION STATEMENT
Edition statement 6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York, NY :
Name of publisher, distributor, etc. McGraw-Hill/Irwin,
Date of publication, distribution, etc. c2013.
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 642 p. :
Other physical details ill. ;
Dimensions 26 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Marketing.
9 (RLIN) 9157
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo.
9 (RLIN) 9158
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Gremler, Dwayne D.
9 (RLIN) 34213
920 ## - Programme
Programme UWE : 191065
921 ## - Programme
Programme SHT : 193649
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 151914
Koha biblioitemnumber 151914
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Cost, normal purchase price Total Checkouts Barcode Date last seen Date last checked out Copy number Cost, replacement price Koha item type Public note Total Renewals Uniform Resource Identifier
          Taylor's Library-TU Taylor's Library-TU 2013-01-23 147.80 21 5000144195 2019-12-05 2016-10-04 1 147.80 Main Collection TBSxx,34003,03,RA    
          Taylor's Library-TU Taylor's Library-TU 2013-01-29   15 5000141899 2020-03-02 2019-09-23 1   Main Collection TBSxx,34003,03,RA 1 Floor 4, Shelf 26 , Side 2, TierNo 1, BayNo 8