| 000 -LEADER |
|---|
| fixed length control field |
01479ngm a2200277 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003251623 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226115836.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
vd cvairu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
130502s2011 xxu022 000 vleng d |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201306241014 |
| Level of effort used to assign nonsubject heading access points |
izani |
| -- |
201305020917 |
| -- |
malathy |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
CUS 2011 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Customer service basics |
| Medium |
[videorecording] : |
| Remainder of title |
service with a smile. |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Service with a smile |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
[United States] : |
| Name of publisher, distributor, etc. |
Learning ZoneXpress, |
| Date of publication, distribution, etc. |
c2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 videodisc (22 min.) : |
| Other physical details |
sd., col. ; |
| Dimensions |
4 3/4 in. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Printable teaching materials available online at www.learningzonexpress.com/worksheets |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Written and produced by Wes Halula & Jenica Halula ; directed by Wes Halula. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the manager of the store, thinks he'll be leading this seminar. And why wouldn't he be, since he knows everything there is to know on the subject? Well, Mark and his crew quickly discover exactly why when they are shown security camera footage of their misguided interaction with customers. But if the staff of Lucky Star can learn the three steps to good customer service, everyone else can. |
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
DVD |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Halula, Wes, |
| Dates associated with a name |
1971- |
| 9 (RLIN) |
64662 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Halula, Jenica. |
| 9 (RLIN) |
63087 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Learning Zone Express (Firm) |
| 9 (RLIN) |
63345 |
| 920 ## - Programme |
|---|
| Programme |
SHT : 198082 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
154763 |
| Koha biblioitemnumber |
154763 |
