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Customer service basics [videorecording] : service with a smile.

Contributor(s): Halula, Wes, 1971- | Halula, Jenica | Learning Zone Express (Firm).
Publisher: [United States] : Learning ZoneXpress, c2011Description: 1 videodisc (22 min.) : sd., col. ; 4 3/4 in.Other title: Service with a smile.Subject(s): Customer servicesDDC classification: 658.812
Production Credits: Written and produced by Wes Halula & Jenica Halula ; directed by Wes Halula.
Summary: Join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the manager of the store, thinks he'll be leading this seminar. And why wouldn't he be, since he knows everything there is to know on the subject? Well, Mark and his crew quickly discover exactly why when they are shown security camera footage of their misguided interaction with customers. But if the staff of Lucky Star can learn the three steps to good customer service, everyone else can.
Item type Current location Call number Copy number Status Notes Date due Barcode
Media Resources Taylor's Library-TU
658.812 CUS 2011 (Browse shelf) 1 Available SHTEx,70002,02,CL 1000529197

Printable teaching materials available online at www.learningzonexpress.com/worksheets

Written and produced by Wes Halula & Jenica Halula ; directed by Wes Halula.

Join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the manager of the store, thinks he'll be leading this seminar. And why wouldn't he be, since he knows everything there is to know on the subject? Well, Mark and his crew quickly discover exactly why when they are shown security camera footage of their misguided interaction with customers. But if the staff of Lucky Star can learn the three steps to good customer service, everyone else can.

DVD