000 -LEADER |
fixed length control field |
02148cgm a2200469 i 4500 |
001 - CONTROL NUMBER |
control field |
vtls003259875 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
MY-SjTCS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20200226120322.0 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
vd cvairu |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
co cg ---uuuuu |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
141203s2014 cau016 |00 v|eng d |
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
Level of rules in bibliographic description |
201809071407 |
Level of effort used to assign nonsubject heading access points |
VLOAD |
Level of effort used to assign subject headings |
201603241710 |
Level of effort used to assign classification |
malathy |
Level of effort used to assign subject headings |
201507241552 |
Level of effort used to assign classification |
shuhada |
Level of effort used to assign subject headings |
201507241249 |
Level of effort used to assign classification |
shuhada |
-- |
201412031014 |
-- |
malathy |
040 ## - CATALOGING SOURCE |
Description conventions |
rda |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
CUS 2014 |
245 00 - TITLE STATEMENT |
Title |
Customer service gone viral. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
[Los Angeles, CA] : |
Name of producer, publisher, distributor, manufacturer |
Access Training Media, |
Date of production, publication, distribution, manufacture, or copyright notice |
2014. |
264 #2 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
[Place of publication not identified] : |
Name of producer, publisher, distributor, manufacturer |
Mind Resources |
300 ## - PHYSICAL DESCRIPTION |
Extent |
1 videodisc (16 min.) : |
Other physical details |
sound, colour : |
Dimensions |
4 3/4 in. + |
Accompanying material |
1 CD-ROM support material (PDF & PPT files ; 4 3/4 in.) |
336 ## - CONTENT TYPE |
Content type term |
two-dimensional moving image |
Source |
rdacontent |
336 ## - CONTENT TYPE |
Content type term |
text |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
video |
Source |
rdamedia |
337 ## - MEDIA TYPE |
Media type term |
computer |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
videodisc |
Source |
rdacarrier |
338 ## - CARRIER TYPE |
Carrier type term |
computer disc |
Source |
rdacarrier |
344 ## - SOUND CHARACTERISTICS |
Type of recording |
digital |
Recording medium |
optical |
Source |
rda |
347 ## - DIGITAL FILE CHARACTERISTICS |
File type |
video file |
Encoding format |
DVD video |
Source |
rda |
347 ## - DIGITAL FILE CHARACTERISTICS |
File type |
text file |
Encoding format |
PDF |
Source |
rda |
347 ## - DIGITAL FILE CHARACTERISTICS |
File type |
text file |
Encoding format |
PowerPoint |
Source |
rda |
500 ## - GENERAL NOTE |
General note |
"Mind Resources Training Film". |
500 ## - GENERAL NOTE |
General note |
CD-ROM contains leader's guide (PDF), participant worksheets (PDF) and PowerPoint file (PPT). |
520 ## - SUMMARY, ETC. |
Summary, etc. |
Customer Service Gone Viral covers the following training points to show how you can do something you about it and utilize this amazing opportunity to provide amazing, unforgettable service to your customers. Customer Service Gone Viral not only shows you how to avoid becoming an embarrassing internet sensation, but also demonstrates how to deliver excellent customer service that is sure to result in rave reviews. |
538 ## - SYSTEM DETAILS NOTE |
System details note |
DVD. |
538 ## - SYSTEM DETAILS NOTE |
System details note |
System requirement for CD-ROM: Adobe Acrobat Reader, PowerPoint. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer satisfaction. |
9 (RLIN) |
8443 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Social media. |
9 (RLIN) |
28057 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Internet |
General subdivision |
Social aspects. |
9 (RLIN) |
13397 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Internet in public relations. |
9 (RLIN) |
16163 |
710 2# - ADDED ENTRY--CORPORATE NAME |
Corporate name or jurisdiction name as entry element |
Access Training Media (Firm) |
920 ## - Programme |
Programme |
TBS : 216033 |
999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
Koha biblionumber |
162374 |
Koha biblioitemnumber |
162374 |