Customer service gone viral.
Contributor(s): Access Training Media (Firm).
Publisher: [Los Angeles, CA] : Access Training Media, 2014Distributor: [Place of publication not identified] : Mind Resources Description: 1 videodisc (16 min.) : sound, colour : 4 3/4 in. + 1 CD-ROM support material (PDF & PPT files ; 4 3/4 in.).Content type: two-dimensional moving image | text Media type: video | computer Carrier type: videodisc | computer discSubject(s): Consumer satisfaction
| Customer relations | Customer services | Social media | Internet -- Social aspects | Internet in public relationsDDC classification: 658.812 Summary: Customer Service Gone Viral covers the following training points to show how you can do something you about it and utilize this amazing opportunity to provide amazing, unforgettable service to your customers. Customer Service Gone Viral not only shows you how to avoid becoming an embarrassing internet sensation, but also demonstrates how to deliver excellent customer service that is sure to result in rave reviews.
| Item type | Current location | Call number | Vol info | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Media Resources | Taylor's Library-TU | 658.812 CUS 2014 (Browse shelf) | Set of DVD and CD | 1 | Available | TBSxx,34004,03,CL | 1000534235 |
"Mind Resources Training Film".
CD-ROM contains leader's guide (PDF), participant worksheets (PDF) and PowerPoint file (PPT).
Customer Service Gone Viral covers the following training points to show how you can do something you about it and utilize this amazing opportunity to provide amazing, unforgettable service to your customers. Customer Service Gone Viral not only shows you how to avoid becoming an embarrassing internet sensation, but also demonstrates how to deliver excellent customer service that is sure to result in rave reviews.
DVD.
System requirement for CD-ROM: Adobe Acrobat Reader, PowerPoint.