Superior customer value in the new economy : (Record no. 169387)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01052cam a2200265 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls003041726 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200226120723.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110218s2004 flua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1574443569 (hbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781574443561 (hbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201603281228 |
| Level of effort used to assign nonsubject heading access points | malathy |
| Level of effort used to assign subject headings | 201102181540 |
| Level of effort used to assign classification | VLOAD |
| Level of effort used to assign subject headings | 200702271019 |
| Level of effort used to assign classification | mas |
| -- | 200701311603 |
| -- | jefri |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | JOH |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnson, William C. |
| Fuller form of name | (William Charles), |
| Dates associated with a name | 1954- |
| 9 (RLIN) | 23613 |
| 245 10 - TITLE STATEMENT | |
| Title | Superior customer value in the new economy : |
| Remainder of title | concepts and cases / |
| Statement of responsibility, etc. | William C. Johnson and Art Weinstein. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boca Raton, FL : |
| Name of publisher, distributor, etc. | CRC Press, |
| Date of publication, distribution, etc. | 2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 434 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management |
| 9 (RLIN) | 23614 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 8443 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Weinstein, Art. |
| 9 (RLIN) | 23615 |
| 920 ## - Programme | |
| Programme | TBS : 501403 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Date last checked out | Copy number | Uniform Resource Identifier | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Taylor's Library-TU | Taylor's Library-TU | 31/01/2007 | 10 | 5000019561 | 12/12/2019 | 12/07/2015 | 1 | Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 | Main Collection | TBSxx,34004,03,GR |