| 000 -LEADER |
|---|
| fixed length control field |
01268cam a2200349 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003248961 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226121121.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
121213s2012 enka b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780273740483 (paperback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0273740482 (paperback) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201801161826 |
| Level of effort used to assign nonsubject heading access points |
shuhada |
| Level of effort used to assign subject headings |
201303181138 |
| Level of effort used to assign classification |
izani |
| Level of effort used to assign subject headings |
201303141406 |
| Level of effort used to assign classification |
izani |
| Level of effort used to assign subject headings |
201303121424 |
| Level of effort used to assign classification |
wilmina |
| -- |
201212131505 |
| -- |
malathy |
| 040 ## - CATALOGING SOURCE |
|---|
| Description conventions |
rda |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
JOH 2012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Johnston, Robert, |
| Dates associated with a name |
1953- |
| 9 (RLIN) |
20059 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service operations management : |
| Remainder of title |
improving service delivery / |
| Statement of responsibility, etc. |
Robert Johnston, Graham Clark and Michael Shulver. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Fourth edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Harlow, England : |
| Name of producer, publisher, distributor, manufacturer |
Pearson Education Limited, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2012] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxii, 462 pages : |
| Other physical details |
colour illustrations ; |
| Dimensions |
27 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Management. |
| 9 (RLIN) |
23614 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Management. |
| 9 (RLIN) |
11121 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Clark, Graham, |
| Dates associated with a name |
1949- |
| 9 (RLIN) |
22903 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Shulver, Michael. |
| 9 (RLIN) |
67406 |
| 920 ## - Programme |
|---|
| Programme |
MBA : 193647 |
| 921 ## - Programme |
|---|
| Programme |
SCAFS : 193975 |
| 922 ## - Programme |
|---|
| Programme |
SHTE : 229603 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
176858 |
| Koha biblioitemnumber |
176858 |
