Principles of customer relationship management / (Record no. 51566)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00994nam a2200265 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls003113033 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200306164916.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110218s2008 xxu 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780324322385 (hbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0324322380 (hbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201102181325 |
| Level of effort used to assign nonsubject heading access points | VLOAD |
| Level of effort used to assign subject headings | 200811241845 |
| Level of effort used to assign classification | VLOAD |
| Level of effort used to assign subject headings | 200806191126 |
| Level of effort used to assign classification | mas |
| -- | 200806032122 |
| -- | shahriman |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.85 |
| Item number | BAR |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baran, Roger Joseph, |
| Dates associated with a name | 1945- |
| 9 (RLIN) | 29357 |
| 245 10 - TITLE STATEMENT | |
| Title | Principles of customer relationship management / |
| Statement of responsibility, etc. | Roger J. Baran, Robert J. Galka, Daniel P. Strunk. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Student ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Mason, Ohio : |
| Name of publisher, distributor, etc. | Thomson/South-Western, |
| Date of publication, distribution, etc. | c2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 511 p. : |
| Other physical details | ill. ; |
| Dimensions | 26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Relationship marketing |
| Form subdivision | Textbooks. |
| 9 (RLIN) | 256331 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management |
| Form subdivision | Textbooks. |
| 9 (RLIN) | 256332 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Galka, Roger J. |
| 9 (RLIN) | 256333 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Strunk, Daniel P. |
| 9 (RLIN) | 256334 |
| 920 ## - Programme | |
| Programme | AUDP (UTS) : 58306 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Barcode | Date last seen | Date last checked out | Copy number | Uniform Resource Identifier | Cost, replacement price | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Taylor's Library-TU | Taylor's Library-TU | 03/06/2008 | 378.54 | 15 | 5000019485 | 05/12/2019 | 21/10/2019 | 1 | Floor 4, Shelf 27 , Side 2, TierNo 5, BayNo 2 | 378.54 | Main Collection | TBSxx,34007,03,GR | SOCxx,37003,03,AD | SOCxx,91605,03,AD | SCAFS,70003,03,RA |