| 000 -LEADER |
|---|
| fixed length control field |
01414ngm a2200289 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003219335 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306165628.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
vd cvaios |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110627s2006 vra026 |00 vleng d |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201108150925 |
| Level of effort used to assign nonsubject heading access points |
wilmina |
| -- |
201106271515 |
| -- |
malathy |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
CUS 2006 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Customer service |
| Medium |
[videorecording] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Bendigo, Vic. : |
| Name of publisher, distributor, etc. |
Video Education Australiasia, |
| Date of publication, distribution, etc. |
2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 videodisc (DVD) (26 min.) ; |
| Other physical details |
sd., col. ; |
| Dimensions |
4 3/4 in. |
| 490 ## - SERIES STATEMENT |
|---|
| Series statement |
Communication in the Workplace Series |
| 508 1# - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Writer, Cath Collins; producer, Michael Henry |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should. |
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
DVD. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
202481 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| 9 (RLIN) |
270343 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Collins, Cath. |
| 9 (RLIN) |
53296 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Henry, Michael. |
| 9 (RLIN) |
270344 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Video Education Australasia. |
| 9 (RLIN) |
9578 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Insight Media (Firm) |
| 9 (RLIN) |
270345 |
| 920 ## - Programme |
|---|
| Programme |
SOC : 166433 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
56319 |
| Koha biblioitemnumber |
56319 |
