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Customer service [videorecording]

Contributor(s): Collins, Cath | Henry, Michael | Video Education Australasia | Insight Media (Firm).
Series: Communication in the Workplace Series.Publisher: Bendigo, Vic. : Video Education Australiasia, 2006Description: 1 videodisc (DVD) (26 min.) ; sd., col. ; 4 3/4 in.Subject(s): Customer services | Customer relationsDDC classification: 658.812
Production Credits: Writer, Cath Collins; producer, Michael Henry
Summary: This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should.
Item type Current location Call number Copy number Status Notes Date due Barcode
Media Resources Taylor's Library-TU
658.812 CUS 2006 (Browse shelf) 1 Available SOMAC,37003,02,GR 1000525664

Writer, Cath Collins; producer, Michael Henry

This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should.

DVD.