| 000 -LEADER |
|---|
| fixed length control field |
01307ngm a2200253 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003041519 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306165804.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
070117 1995 ilu035 s00 vleng d |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
200904291016 |
| Level of effort used to assign nonsubject heading access points |
kevin |
| Level of effort used to assign subject headings |
200807291002 |
| Level of effort used to assign classification |
shuhada |
| Level of effort used to assign subject headings |
200701290843 |
| Level of effort used to assign classification |
suankui |
| Level of effort used to assign subject headings |
200701290842 |
| Level of effort used to assign classification |
suankui |
| -- |
200701171602 |
| -- |
suankui |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
BAS |
| 245 04 - TITLE STATEMENT |
|---|
| Title |
The basics of profitable customer service |
| Medium |
[videorecording] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Chicago, IL : |
| Name of publisher, distributor, etc. |
JWA Video, |
| Date of publication, distribution, etc. |
[c1995] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 videodisc (35 min.) : |
| Other physical details |
sd., col. ; |
| Dimensions |
4 3/4 in. |
| 511 0# - PARTICIPANT OR PERFORMER NOTE |
|---|
| Participant or performer note |
Lecturer and trainer Jeff Blackman |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment. |
| 525 ## - SUPPLEMENT NOTE |
|---|
| Supplement note |
Accompanied by: The basics of profitable customer service / by Jeff Blackman (24 p. ; 28 cm), [1995]. |
| 538 ## - SYSTEM DETAILS NOTE |
|---|
| System details note |
DVD |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
202481 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Blackman, Jeff |
| 9 (RLIN) |
7172 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Jack Wilson & Associates |
| 9 (RLIN) |
273139 |
| 740 4# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE |
|---|
| Uncontrolled related/analytical title |
The basics of profitable customer service |
| 920 ## - Programme |
|---|
| Programme |
TCHT : DVD033, 660574 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
57768 |
| Koha biblioitemnumber |
57768 |
