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Operational excellence : using lean six sigma to translate customer value through global supply chains / James William Martin.

By: Martin, James W. (James William), 1952-.
Series: Series on resource management. Publisher: Boca Raton, FL : Auerbach Publications, c2008Description: xxi, 638 p. : ill. ; 24 cm.ISBN: 9781420062502 (hbk.); 1420062506 (hbk.).Subject(s): Business logistics | Production management | Six sigma (Quality control standard) | Customer relationsDDC classification: 658.503
Partial contents:
foreword - Introduction - About the Author -- Pt. 1. Adapting Strategies for Global Competitiveness -- Pt. 2. Translating Customer Value Elements into Products, Services and Workflow Systems -- Pt. 3. Operations Planning, Management and Control -- Pt. 4. Collecting, Analyzing and Sharing Information Across a Global Supply Chain -- Pt. 5. Global Supply-Chain Management Intergration and Control - Conclusion - Glossary - Index.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode Remark
Main Collection TU External Storage-LCS
658.503 MAR (Browse shelf) 1 Available SHTEx,70002,03,GR 1000811265 Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 2, BayNo 8

 658.503 MAR (Browse shelf) 1 Available SHTEx,70002,03,GR 5000034618

Includes bibliographical references and index.

foreword - Introduction - About the Author -- Pt. 1. Adapting Strategies for Global Competitiveness -- Pt. 2. Translating Customer Value Elements into Products, Services and Workflow Systems -- Pt. 3. Operations Planning, Management and Control -- Pt. 4. Collecting, Analyzing and Sharing Information Across a Global Supply Chain -- Pt. 5. Global Supply-Chain Management Intergration and Control - Conclusion - Glossary - Index.