Taylor's Library

Normal view MARC view ISBD view

Protecting main street [electronic resource] : measuring the customer experience in financial services for business and public policy / Paul C. Lubin.

By: Lubin, Paul C.
Publisher: New York : Routledge, 2011Description: 1 online resource (xvi, 109 p.) : ill.ISBN: 9780203841983 (ebk : PDF).Subject(s): Consumer credit -- United States | Mortgage loans -- United States | Bank loans -- United States | Financial institutions -- Customer serviceGenre/Form: Electronic books.Additional physical formats: No title; No titleDDC classification: 332.170688 Online resources: An electronic book accessible through the World Wide Web; Also available in print edition.
Contents:
1. Consumer lending and self-testing -- 2. Self-testing methods to measure discrimination, unfair sales practices, and the customer experience -- 3. Steps in designing and analyzing a self-testing program -- 4. Fair lending testing, 1991-2009 -- 5. Measuring fair treatment of consumers in the credit card and debit card marketplace -- 6. Measuring fair treatment of consumers in the investment marketplace -- 7. Epilogue.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library - Perpetual(TU)
332.170688 (Browse shelf) 1 e-book TBSxx,34005,03,CL,PPT

Includes bibliographical references and index.

1. Consumer lending and self-testing -- 2. Self-testing methods to measure discrimination, unfair sales practices, and the customer experience -- 3. Steps in designing and analyzing a self-testing program -- 4. Fair lending testing, 1991-2009 -- 5. Measuring fair treatment of consumers in the credit card and debit card marketplace -- 6. Measuring fair treatment of consumers in the investment marketplace -- 7. Epilogue.

Also available in print edition.

Mode of access: World Wide Web.