Users not customers : who really determines the success of your business / Aaron Shapiro.
By: Shapiro, Aaron
.
Publisher: London : Portfolio/Penguin, 2011Description: 243 p. : ill. ; 24 cm.ISBN: 9780670920976 (pbk.); 0670920975 (pbk.).Subject(s): Customer relations | Consumer satisfaction | Information technology -- Management | Electronic commerceDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 658.812 SHA 2011 (Browse shelf) | 1 | Available | GENLS,GENLS,02,GR | 5000132825 |
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| 658.812 ROM 2011 Voice-of-the-customer marketing : | 658.812 ROW 2010 Successful customer service / | 658.812 SER Serving customers | 658.812 SHA 2011 Users not customers : | 658.812 SOL The art of client service / | 658.812 SOL 2008 The art of client service / | 658.812 STI 2012 This is service design thinking : |
Includes bibiliographical references and index.