Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.
By: Evenson, Renee.
Publisher: New York : AMACOM, c2012Description: 1 online resource (225 p.).ISBN: 9780814417164 (ebk.); 0814417167 (ebk.).Subject(s): Customer services -- Management
| Time management | Leadership | Communication in management | Electronic booksAdditional physical formats: Print version:: Customer Service Management Training 101 : Quick and Easy Techniques That Get Great ResultsDDC classification: 658.3 | 658.3/1245 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward.
| Item type | Current location | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library - Perpetual(TU) | 658.3 | 658.3/1245 (Browse shelf) | e-book | SLASx,05000,03,CL,PPT |
Browsing Taylor's Library-TU Shelves Close shelf browser
| 658.3 An introduction to human resource management | 658.3 The manager's guide to HR | 658.3 Managing technology integration for human resources in industry 5.0 / | 658.3 | 658.3/1245 Customer service management training 101 | 658.3 | 658.3145 Peer power | 658.3/01 Human resource strategy : | 658.3/01 Predictive analytics for human resources / |
Title from e-book home page (viewed Nov. 6, 2011).
Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward.