What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
By: DiJulius, John R
.
Contributor(s): ebrary, Inc.
Publisher: Hoboken, N.J. : Wiley, c2008Description: xvi, 320 p. : ill. ; 28 cm.Other title: To providing a world-class customer experience.Subject(s): Customer services | Consumer satisfaction | Customer loyaltyGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 658.8/12 (Browse shelf) | Available |
Includes bibliographical references and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.