Total quality handbook / David L. Goetsch, Stanley B. Davis
By: Goetsch, David L
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Contributor(s): Davis, Stanley [(j.a.)]
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Publisher: Upper Saddle River, N.J. : Prentice Hall, c2001Description: viii, 278 p. ; 28 cm.ISBN: 0130272620.Subject(s): Industrial management -- Handbooks, manuals, etc![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
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Main Collection | Taylor's Library-TU |
Floor 4, Shelf 25 , Side 2, TierNo 1, BayNo 2 |
658.4013 GOE (Browse shelf) | 1 | Available | SLASx,05000,03,CL | 5000012574 |
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658.40120959 FOO 2010 Sun Tzu on management : | 658.40120994 LEW Australian strategic managment : | 658.4013 EVA Total quality : | 658.4013 GOE Total quality handbook / | 658.4013 LUL World-Class quality : | 658.4013 QUA Quality focus. | 658.4013 QUA Quality focus. |
Chapter. 1. Total Quality and Quality Management. Chapter. 2. Strategic Planning. Chapter. 3. Quality Culture. Chapter. 4. Customer Satisfaction. Chapter. 5. Empowerment Chapter. 6. Leadership and Change. Chapter. 7. Team Building. Chapter. 8. Training. Chapter. 9. Quality Tools. Chapter. 10. Problem Solving and Decision Making. Chapter. 11. Statistical Process Control (SPC). Chapter. 12. Continuous Improvement. Chapter. 13. Benchmarking. Chapter. 14. Just-In-Time (JIT). Index.
Total quality handbook provides practical, easy-to-use information for both students and practitioners in the field of quality management. Global competition and the ever-increasing expectations of custorers demand that organizations improve their performance continually. This need for continual improvement is unrelenting and ongoing. Performance levels that are competitive today may not be competitive tomorrow. An organization's products, processes, people, and services must get better every day if it is going to survive and prosper in theglobal marketplace. - Back cover.