Operations management in service industries and the public sector : text and cases / Christopher Voss ... [et al.].
Contributor(s): Voss, Christopher
.
Publisher: Chichester : John Wiley, 1990Description: ix, 318 p. : ill. ; 23 cm.ISBN: 0471908010 (pbk.); 9780471908012 (pbk.).Subject(s): Service industries -- United States -- Management -- Case studies | Service industries -- Great Britain -- Management -- Case studies | Social work administration -- United States -- Case studies | Social work administration -- Great Britain -- Case studiesDDC classification: 658.8
Contents:
Introduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle.
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 26 , Side 2, TierNo 5, BayNo 6 |
658.8 OPE 1990 (Browse shelf) | 1 | Available | TBSxx,54001,03,AD | 5000116180 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 26 , Side 2, TierNo 5, BayNo 6 |
658.8 OPE 1990 (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000029020 |
Includes indexes.
Introduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle.