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Hotel and motel management and operations / Wiliam S. Gray, Salvatore C. Liguori.

By: Gray, William S, 1936 -.
Contributor(s): Liguori, Salvatore C, 1909 -.
Publisher: Englewood Cliffs, N.J. : Prentice Hall, c1994Edition: 3rd ed.Description: xiv, 346 p. : ill. ; 25 cm.ISBN: 013095795X.Subject(s): Casinos -- Management | Health resorts -- Management | Hotel management | Motel managementDDC classification: 647.94068
Contents:
Section 1 Hotel and motel development: 1. The history of the hospitality industry. 2. Types of hotels. 3. Corporate structures and concepts of operation. 4. Feasibility determination. - Section II Hotel management: 5. Hotel structure and staff. 6. Staffing a hotel: the personnel department. 7. Reservations: systems and operations. 8. Sales and public relations. - Section III Hotel operations: 9. The front office. 10. Food and beverage preparation and service. 11. The telephone department. 12. Engineering. 13. Housekeeping. 14. Other departments and sources of income. 15. Insurance. - Section IV Hotel accounting and controls: 16. The uniform system of accounts. 17. The organization of accounting. 18. Income control. 19. Food and beverage cost control. 20. Payroll. 21. Accounts payable. 22. Credit. 23. Financial statements: structure and analysis. - Section V: The future of the industry: 24. Franchising. 25. Casinos. 26. Health Spas. 27. Trends in the industry. Index.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 4

 647.94068 GRA (Browse shelf) 1 Available SHTEx,70002,03,AD 5000034206

Includes index.

Section 1 Hotel and motel development: 1. The history of the hospitality industry. 2. Types of hotels. 3. Corporate structures and concepts of operation. 4. Feasibility determination. - Section II Hotel management: 5. Hotel structure and staff. 6. Staffing a hotel: the personnel department. 7. Reservations: systems and operations. 8. Sales and public relations. - Section III Hotel operations: 9. The front office. 10. Food and beverage preparation and service. 11. The telephone department. 12. Engineering. 13. Housekeeping. 14. Other departments and sources of income. 15. Insurance. - Section IV Hotel accounting and controls: 16. The uniform system of accounts. 17. The organization of accounting. 18. Income control. 19. Food and beverage cost control. 20. Payroll. 21. Accounts payable. 22. Credit. 23. Financial statements: structure and analysis. - Section V: The future of the industry: 24. Franchising. 25. Casinos. 26. Health Spas. 27. Trends in the industry. Index.