1. Hospitality , leisure and tourism services and organizational behaviour. - 2. Organizational structure and design. - 3. Organizational politics: legitimacy and opposition. - 4. Individuals in organizations: personality, perceptions and learning. - 5. Inividuals in organizations: attitudes, behaviour and motivation. - 6. Emotions in leisure service organizations. - 7. Groups, leadership and power. - 8. Organizational culture: context for leisure services. - 9.The empowered leisure service organization. - 10. Effective communication in leisure service organizations. - 11 Diversity management in organizations. - 12. Management practice in leisure service organizations.

Organization Behaviour for Leisure Services discusses and questions a number of key elements, including: * The individual and the organization * Groups in the organization * Organizational structures and behaviour * Management within the organization * Commercial hospitality, leisure and tourism in a service context Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more. With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike. * Provides conceptual basis for the study of organizational behaviour in the hospitality, leisure and tourism industry. * Includes special focus on the leisure industry, with material on 'emotional labour', 'empowerment' and 'managing diversity'. * Contains a wide range of international case examples.