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Benchmarks in hospitality and tourism / Sungsoo Pyo, editor.

Contributor(s): Pyo, Sungsoo.
Publisher: Binghamton, NY : Haworth Hospitality Press, 2001Description: 164 p. : ill. ; 22 cm.ISBN: 0789019159 (pbk : alk. paper).Uniform titles: Journal of quality assurance in hospitality & tourism. Subject(s): Benchmarking (Management) | Hospitality industry -- Management | Tourism -- ManagementDDC classification: 647.940684
Contents:
Introduction. - ARTICLES: - An overview of benchmarking literature: its strengths and weaknesses. - Metin Kozak, Kevin Nield. - Guest satisfaction barometer and benchmarking: experiences from Austria. - Kurt Matzler, Harald Pechlaner. - A Heuristic model for benchmarking SME hotel and restaurant businesses on the internet. - Karl W. Wober. - Development opportunities for a tourism benchmarking tool- The case of Tyrol. - Matthias Fuchs, Klaus Weiermair. - Benchmarking best practice in hotel font office: The Western european experience. - Tom Baum, Peter Odgers. - Managing quality in hotel excelsior. - Vesna Vrtiprah. - Serviced accommodation, environmental performance and benchmarks. - David Leslie. - Environmental management systems for caribbean hotels and resorts: A case study of five properties in Jamaica. - Bill Meade, Joe Pringle. - Index.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.940684 SUN (Browse shelf) 1 Available SHTEx,70002,03,GR 1000805589

"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."

Includes bibliographical references and index.

Introduction. - ARTICLES: - An overview of benchmarking literature: its strengths and weaknesses. - Metin Kozak, Kevin Nield. - Guest satisfaction barometer and benchmarking: experiences from Austria. - Kurt Matzler, Harald Pechlaner. - A Heuristic model for benchmarking SME hotel and restaurant businesses on the internet. - Karl W. Wober. - Development opportunities for a tourism benchmarking tool- The case of Tyrol. - Matthias Fuchs, Klaus Weiermair. - Benchmarking best practice in hotel font office: The Western european experience. - Tom Baum, Peter Odgers. - Managing quality in hotel excelsior. - Vesna Vrtiprah. - Serviced accommodation, environmental performance and benchmarks. - David Leslie. - Environmental management systems for caribbean hotels and resorts: A case study of five properties in Jamaica. - Bill Meade, Joe Pringle. - Index.