Taylor's Library

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Hotel butlers : the great service differentiators / Steven M. Ferry.

By: Ferry, Steven M.
Publisher: North Charleston, SC : BookSurge Publishers, 2004Description: 251 p. ; 26 cm.ISBN: 159457443X.Subject(s): Butlers | Hotel butlers | Hotels -- EmployeesDDC classification: 647.94083
Contents:
Preface. - 1. Outside Hollywood, What Is A Butler?.- 2. Essence Of A Butler. - 3. Butler Etiquette and Sticky Wickets. - 4. The Butler Department. - 5. Looking After Guests. - 6. Valet- The Gentleman's Gentleman. - 7. The Orchestration of Fine Eating Experiences. - 8. Other Social Occasions. - 9. The Spa Butler. - 10. Security Eleven. - 11. Notes For The Beginning Butlers. - 12. The Butler As A Toastmaster. - Appendices: 4A. Letter Of Introduction To Other Employees. 4B. Job Description- Head Butler. 4C. Job Description- Hotel Butler. 4D. Job Description- Hotel Butler Coordinator. 4E. Guest History/Profile. 4F. Butler's Supplies. 4G. Names/Phone Numbers Of Suppliers and Services. 4H. Ordering and Taking Delivery of Merchandise. 4J. The Butler's Book. 4K. Format for Bills Paid Ledger. 4L. Phone Meno. 4M. Stocking The Bar. 4N. A Butler's Day In The Life. 5A. Pre-Arrival Interview Questions. 5B. Guest Information Sheet. 5C. Welcome Letter. 5D. Next Day's Calendar Card. 5E. Butler Wake-Up Service Card. 5F. Suite Inspection. 5F-1. Suggested (Guest) Room Checklist. 5G. Guest Tour Of Suite On Arrival. 5H. Butler Wake-Up Service. 5J. Breakfast Service Sop. 5K. In Room Lunch/Dinner Service. 5L. Taking An Order. 5M. Guest Activity Follow-Up. 5N. Check-Out Of Guests. 6. Equipment Checklist For Caring For A Wardrobe. 7A. Checklist For The Morning Tea Or Coffee Tray. 7B. Breakfast Buffet Checklist. 7C. Checklist Of Items Needed For A Full English Afternoon Tea. 7D. Checklist For Preparing For A Less Formal Lunch Or Dinner. 7E. Details Of Menu, Including Key Ingredients, Points of Interest. 7F. Checklist Of Staff and Material Needed For A Dinner Party. 7G. Checklist For Organizing A Formal Dinner Party. 8A. Checklist For Planning A Function. 8B. Printing Checklist. 8C. Booking An Off-Site Restaurant For Dinner. - 8D. Booking Another Venue For A Function Checklist. 8E. Hiring A Marquee Checklist. 8F. Hiring A Caterer Checklist. 8G. Hiring Casual Agency Staff Checklist. 8H. Hiring Uniforms/ Linen. 8J. Valet Service Checklist. 8K. Hiring A Security Firm Checklist. 8L. Checklist For Engaging Entertainment. 8M. Checklist For Miscellaneous Services Needed For Functions. 8N. Champagne Reception Checklist. 8P. Theater-Supper Party. 8Q. Checklist For A B-B-Q. 8R. Checklist Of Items Needed For A B-B-Q. 8S. Checklist For An Outdoor Event, Such As A Picnic. 8T. Christmas. 8U. Checklist For Hiring Limousine Service. 9A. Spa Guest Pre-Arrival Interview. 9B. Spa Guest Toom Set-Up. 9C. Bath Choices Questionnaire. 9D. Hydrotherapy Treatments. 9E. Spa Treatment Shower Instructions. 11A. Tools Of The Trade For The Twenty-First Century Butler. 11B. Outline Of Actions For Assuming A New Position. END NOTES: About The Author.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 6

 647.94083 FER (Browse shelf) 1 Available SHTEx,70002,03,RM | SHTEx,94603,03,RM 5000028776
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 6

 647.94083 FER (Browse shelf) 1 Available SHTEx,70002,03,RM | SHTEx,94603,03,RM 5000028766
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 6

 647.94083 FER (Browse shelf) 1 Available SHTEx,70002,03,RM | SHTEx,94603,03,RM 5000028786
Reserve Collection Taylor's Library-TU
647.94083 FER (Browse shelf) 1 Available SHTEx,70002,03,RM|SHTEx,94603,03,RM 1000805572

Room Division Management


Preface. - 1. Outside Hollywood, What Is A Butler?.- 2. Essence Of A Butler. - 3. Butler Etiquette and Sticky Wickets. - 4. The Butler Department. - 5. Looking After Guests. - 6. Valet- The Gentleman's Gentleman. - 7. The Orchestration of Fine Eating Experiences. - 8. Other Social Occasions. - 9. The Spa Butler. - 10. Security Eleven. - 11. Notes For The Beginning Butlers. - 12. The Butler As A Toastmaster. - Appendices: 4A. Letter Of Introduction To Other Employees. 4B. Job Description- Head Butler. 4C. Job Description- Hotel Butler. 4D. Job Description- Hotel Butler Coordinator. 4E. Guest History/Profile. 4F. Butler's Supplies. 4G. Names/Phone Numbers Of Suppliers and Services. 4H. Ordering and Taking Delivery of Merchandise. 4J. The Butler's Book. 4K. Format for Bills Paid Ledger. 4L. Phone Meno. 4M. Stocking The Bar. 4N. A Butler's Day In The Life. 5A. Pre-Arrival Interview Questions. 5B. Guest Information Sheet. 5C. Welcome Letter. 5D. Next Day's Calendar Card. 5E. Butler Wake-Up Service Card. 5F. Suite Inspection. 5F-1. Suggested (Guest) Room Checklist. 5G. Guest Tour Of Suite On Arrival. 5H. Butler Wake-Up Service. 5J. Breakfast Service Sop. 5K. In Room Lunch/Dinner Service. 5L. Taking An Order. 5M. Guest Activity Follow-Up. 5N. Check-Out Of Guests. 6. Equipment Checklist For Caring For A Wardrobe. 7A. Checklist For The Morning Tea Or Coffee Tray. 7B. Breakfast Buffet Checklist. 7C. Checklist Of Items Needed For A Full English Afternoon Tea. 7D. Checklist For Preparing For A Less Formal Lunch Or Dinner. 7E. Details Of Menu, Including Key Ingredients, Points of Interest. 7F. Checklist Of Staff and Material Needed For A Dinner Party. 7G. Checklist For Organizing A Formal Dinner Party. 8A. Checklist For Planning A Function. 8B. Printing Checklist. 8C. Booking An Off-Site Restaurant For Dinner. - 8D. Booking Another Venue For A Function Checklist. 8E. Hiring A Marquee Checklist. 8F. Hiring A Caterer Checklist. 8G. Hiring Casual Agency Staff Checklist. 8H. Hiring Uniforms/ Linen. 8J. Valet Service Checklist. 8K. Hiring A Security Firm Checklist. 8L. Checklist For Engaging Entertainment. 8M. Checklist For Miscellaneous Services Needed For Functions. 8N. Champagne Reception Checklist. 8P. Theater-Supper Party. 8Q. Checklist For A B-B-Q. 8R. Checklist Of Items Needed For A B-B-Q. 8S. Checklist For An Outdoor Event, Such As A Picnic. 8T. Christmas. 8U. Checklist For Hiring Limousine Service. 9A. Spa Guest Pre-Arrival Interview. 9B. Spa Guest Toom Set-Up. 9C. Bath Choices Questionnaire. 9D. Hydrotherapy Treatments. 9E. Spa Treatment Shower Instructions. 11A. Tools Of The Trade For The Twenty-First Century Butler. 11B. Outline Of Actions For Assuming A New Position. END NOTES: About The Author.