Customer service : skills for success / Robert W. Lucas.
By: Lucas, Robert W
.
Publisher: Boston : McGraw-Hill, c2009Edition: 4th ed.Description: xx, 294 p. : ill. (some col.) ; 26 cm.ISBN: 0073545449 (pbk.); 9780073545448 (pbk.).Subject(s): Customer servicesDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 658.812 LUC (Browse shelf) | 1 | Available | SHTEx,70002,03,CL | 5000109195 |
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| 658.812 KUM 2008 Managing customers for profit : | 658.812 LIT Relationship marketing management / | 658.812 LIT Shared expectations : | 658.812 LUC Customer service : | 658.812 LUC 2011 Please every customer : | 658.812 LUC 2012 Customer service : | 658.812 LUC 2012 Customer service : |
Includes bibliographical references (p. 288) and index.