Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.
By: Evenson, Renee
.
Contributor(s): ebrary, Inc.
Publisher: New York : American Management Association, c2005Description: ix, 207 p. ; 23 cm.Subject(s): Customer relations | Customer services | Employees -- Training ofGenre/Form: Electronic books. DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 658.8/12 (Browse shelf) | Available |
Includes index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.