The road to hospitality : skills for the new professional / Vivienne O'Shannessy and Dean Minett.
By: O'Shannessy, Vivienne
.
Contributor(s): Minett, Dean.
Publisher: Frenchs Forest NSW : Pearson Education, 2008Edition: 3rd ed.Description: xii, 424 p. : ill. ; 25 cm. + 1 DVD (sd., col. ; 4 3/4 in.).ISBN: 9780733990472 (pbk.); 9780733990496 (DVD).Subject(s): Hospitality industry -- Vocational guidance -- Australia | Hospitality industry -- Australia | Tourism -- Vocational guidance -- AustraliaDDC classification: 647.94023 | Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Accompanying Material (Media Resource) | Taylor's Library-TU | 647.94023 OSH 2009 (Browse shelf) | Available | SHTEx,70002,03,GR | 1000523869 | |||
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 3, BayNo 3 |
647.94023 OSH 2008 (Browse shelf) | 1 | Available | SHTEx,70002,03,GR | 5000099487 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 3, BayNo 3 |
647.94023 OSH 2008 (Browse shelf) | 1 | Available | SHTEx,70002,03,GR | 5000034815 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 3, BayNo 3 |
647.94023 OSH (Browse shelf) | 1 | Available | SHTEx,70002,03,GR | 5000034234 |
Browsing Taylor's Library-TU Shelves Close shelf browser
| 647.94023 OSH The road to hospitality : | 647.94023 OSH 2008 The road to hospitality : | 647.94023 OSH 2008 The road to hospitality : | 647.94023 OSH 2009 The road to hospitality : | 647.94023 PAS Cool careers for girls in travel & hospitality / | 647.94023 SAM Guiding your entry into the hospitality, recreation, and tourism mega-profession / | 647.94023 SAM Guiding your entry into the hospitality, recreation, and tourism mega-profession / |
Accompanies DVD : The road to hospitality : interactive DVD. c2009.
Includes bibliographical references and index.
Ch 1: Develop and update hospitality industry knowledge - Ch 2: Work with colleagues and customers - Ch 3: Work in a socially diverse environment - Ch 4: Follow health, safety and security procedures - Ch 5: Follow workplace hygiene procedure - Ch 6: Communicate on the telephone - Ch 7: Provide quality customer service - Ch 8: Provide visitor information - Ch 9: Sell products and service - Ch 10: Coach others in job skills - Ch 11: Career paths and job seeking skills.
"The road to hospitality interactive DVD helps students gain a better understanding of the knowledge and skills required to be successful in the hospitality industry"--Container.