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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.

Series: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c1993Description: ix, 112 p. : ill. ; 26 cm.Subject(s): Consumer satisfaction

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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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