Beyond six sigma : profitable growth through customer value creation / Gary A. Plaster, Jerry D. Alderman.
By: Plaster, Gary
.
Contributor(s): Alderman, Jerry D.
Publisher: Hoboken, N.J. : J. Wiley, c2006Description: xvi, 303 p. : ill. ; 24 cm.ISBN: 0471681512 (cloth); 9780471681519 (cloth).Subject(s): Total quality management | Organizational effectiveness | Marketing | Customer relationsDDC classification: 658.4013 | Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 25 , Side 2, TierNo 2, BayNo 2 |
658.4013 PLA (Browse shelf) | 1 | Available | SHTEx,60001,03,GR | 5000042356 |
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| 658.4013 PAN The Six Sigma leader : | 658.4013 PAR 2010 Key performance indicators : | 658.4013 PAR 2010 Key performance indicators : | 658.4013 PLA Beyond six sigma : | 658.4013 PRI 2013 Total quality management for project management / | 658.4013 QUA Quality management / | 658.4013 QUA Quality management / |
Includes index.
I. Introduction: 1. Customer value creation -- II. Preparing for growth: 2. Beyond six sigma - 3. The outside-in perspective - 4. The value perspective - III. Value analysis: 5. Dimensions of growth - 6. Demand chain economics - 7. Solution concepts - 8. Solution valuation - 9. Value-based decisions -- IV. Execution: 10. Value exchange - 11. Executing the growth strategy - 12. Six sigma and beyond - Appendix - Index.