CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk.
By: Bligh, Philip
.
Contributor(s): Turk, Douglas | ebrary, Inc.
Publisher: Hoboken, N.J. : Wiley, c2004Description: xviii, 205 p. : ill. ; 24 cm.Subject(s): Customer relations -- Management | Customer relations -- Management -- Data processingGenre/Form: Electronic books. DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 658.8/12 (Browse shelf) | Available |
Includes bibliographic references and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.