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Total quality : management, organization and strategy / James R. Evans.

By: Evans, James R. (James Robert), 1950-.
Publisher: Mason, Oio : Thomson/South-Western, c2005Edition: 4th ed.Description: xii, 467 p. : ill. ; 24 cm.ISBN: 0324301596 (pbk.); 9780324301595 (pbk.).Subject(s): Total quality managementDDC classification: 658.4013
Contents:
Pt. 1. Introduction to total quality -- Ch. 1. Introduction to total quality in organizations -- Ch. 2. Frameworks for organizational quality -- Ch. 3. Total quality, competitive advantage, and strategic management -- Pt. 2. Total quality and organization theory -- Ch. 4. Quality in customer-supplier relationships -- Ch. 5. Designing organizations for quality -- Ch. 6. Designing, controlling, and improving organizational processes -- Ch. 7. Tools and techniques for total quality -- Pt. 3. Total quality and organizational behavior -- Ch. 8. Quality teamwork -- Ch. 9. Empowerment and motivation -- Pt. 4. Leadership and implementation -- Ch. 10. Quality leadership -- Ch. 11. TQ and organizational change.
Summary: Written as a supplement for courses in management and organization theory, this textbook introduces the core principles of total quality, examines the importance of customer-supplier relations, and outlines teamwork and leadership practices that support total quality efforts in a business organization.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 25 , Side 2, TierNo 1, BayNo 2

 658.4013 EVA (Browse shelf) 1 Available TBSxx,34004,03,GR 5000012579

Includes bibliographical references (p. 451-456) and index.

Pt. 1. Introduction to total quality -- Ch. 1. Introduction to total quality in organizations -- Ch. 2. Frameworks for organizational quality -- Ch. 3. Total quality, competitive advantage, and strategic management -- Pt. 2. Total quality and organization theory -- Ch. 4. Quality in customer-supplier relationships -- Ch. 5. Designing organizations for quality -- Ch. 6. Designing, controlling, and improving organizational processes -- Ch. 7. Tools and techniques for total quality -- Pt. 3. Total quality and organizational behavior -- Ch. 8. Quality teamwork -- Ch. 9. Empowerment and motivation -- Pt. 4. Leadership and implementation -- Ch. 10. Quality leadership -- Ch. 11. TQ and organizational change.

Written as a supplement for courses in management and organization theory, this textbook introduces the core principles of total quality, examines the importance of customer-supplier relations, and outlines teamwork and leadership practices that support total quality efforts in a business organization.