Customer loyalty, retention, and customer relationship management [electronic resource].
Contributor(s): ebrary, Inc
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Series: Journal of Consumer Marketing ; 23, no. 7.Publisher: Bradford, England : Emerald Group Pub, c2006Description: 117 p.Subject(s): Customer relations | Consumer behaviorGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.