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Strategy from the outside in : profiting from customer value / George S. Day, Christine Moorman.
by Day, George S | Moorman, Christine. Publisher: New York, N.Y. : McGraw-Hill, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.802 DAY 2010]
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Auditing social media : a governance and risk guide / Peter R. Scott, J. Mike Jacka.
by Scott, Peter R, 1964- | Jacka, J. Mike. Publisher: Hoboken, N.J. : John Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 SCO 2011]
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Engage! : the complete guide for brands and businesses to build, cultivate, and measure success in the new web / Brian Solis.
by Solis, Brian. Edition: Rev. & updated.Publisher: Hoboken, N.J. : John Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 SOL 2011]
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Million dollar referrals : the secrets to building a perpetual client list to generate a seven-figure income / Alan Weiss.
by Weiss, Alan, 1946-. Publisher: New York, N.Y. : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 WEI 2012]
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CRM in real time : empowering customer relationships / Barton J. Goldenberg.
by Goldenberg, Barton J. Publisher: Medford, N.J. : Information Today, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 GOL 2008]
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English for customer care / Rosemary Richey.
by Richey, Rosemary. Publisher: Oxford : Oxford University Press, 2011, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 428.2402465 RIC 2011]
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Users not customers : who really determines the success of your business / Aaron Shapiro.
by Shapiro, Aaron. Publisher: London : Portfolio/Penguin, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 SHA 2011]
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / edited by Alicia Grandey, James Diefendorff, Deborah E. Rupp.
by Grandey, Alicia | Diefendorff, James | Rupp, Deborah E, 1975-. Publisher: New York ; London : Routledge, 2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 331.256 EMO 2013]
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The social media MBA : your competitive edge in social media strategy development & delivery / Christer Holloman ; co-authors, Eb Adeyeri ... [et al.].
by Holloman, Christer | Adeyeri, Eb. Publisher: Chichester, West Sussex: John Wiley, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 HOL 2012]
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Sage ACT! 2012 cookbook [electronic resource] : over 90 advanced recipes for power users of ACT! 2012 for increasing the efficiency of your business / Karen Fredricks.
by Fredricks, Karen S | ebrary, Inc. Publisher: Birmingham, U.K. : Packt Pub., 2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Microsoft Dynamics Sure Step 2010 [electronic resource] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / Chandru Shankar, Vincent Bellefroid.
by Shankar, Chandru | Bellefroid, Vincent | ebrary, Inc. Publisher: Olton, Birmingham : Packt Pub. Ltd., 2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Co-creation in tourist experiences / edited by Nina K. Prebensen, Joseph S. Chen and Muzaffer Uysal.
by Prebensen, Nina K [editor.] | Chen, Joseph S [editor.] | Uysal, Muzaffer [editor.]. Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2017Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 910.68/5]
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Vtiger CRM beginner's guide [electronic resource] : record and consolidate all your customer information with vtiger CRM / Ian D. Rossi.
by Rossi, Ian D | ebrary, Inc. Publisher: Birmingham, U.K. : Packt Pub. Ltd., 2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Cram101 textbook outlines to accompany : managing services : using technology to create value / Davis and Heineke.
by Davis, Mark M, 1944- | Heineke, Janelle N. Publisher: [Moorpark, CA] : An Academic Internet Publishers, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 DAV 2007]
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Emotional intelligence for sales success : connect with customers and get results / Colleen Stanley.
by Stanley, Colleen. Publisher: New York : American Management Association, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.85019 STA 2013]
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Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson.
by Evenson, Renee, 1951-. Publisher: New York, NY : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812014 EVE 2012]
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Social marketology : improve your social media processes and get customers to stay forever / Ric Dragon.
by Dragon, Ric. Publisher: New York, NY : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 DRA 2012]
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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / Ed Horrell.
by Horrell, Edward. Publisher: New York, NY : AMACOM, c2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 HOR 2006]
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Maximizing your sales with Salesforce.com / Edward Kachinske ... [et al.]
by Kachinske, Edward. Publisher: Boston, MA : Course Technology, Cengage Learning, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.81 MAX 2008]
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