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Customer in the boardroom? : crafting customer-based business strategy / Rama Bijapurkar.
by Bijapurkar, Rama. Publisher: New Delhi ; Thousand Oaks : SAGE Response, 2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4012 BIJ 2012]
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The big book of people skills games : [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service] / Edward E. Scannell, Colleen A. Rickenbacher.
by Scannell, Edward E | Rickenbacher, Colleen A. Publisher: New York, NY : McGraw-Hill, [2010]Copyright date: ©2010Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.40353 SCA 2010]
(1), Taylor's Library-TU
[Call number: 658.40353 SCA 2010]
(1).
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Maximizing your sales with Microsoft Dynamics CRM 2011 / Edward Kachinski, Timothy Kachinske, Adam Kachinske.
by Kachinske, Edward | Kachinske, Timothy | Kachinske, Adam. Publisher: Boston, MA : Course Technology/Cengage Learning, c2012Other title: Microsoft Dynamics CRM 2011.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KAC 2012]
(1).
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Relationship marketing : management of customer relationships / Manfred Bruhn.
by Bruhn, Manfred. Publisher: Harlow : Pearson Education/Financial Times, 2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BRU 2003]
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Small business smarts [electronic resource] : building buzz with social media / Steve O'Leary, Kim Sheehan, Sterling Lentz.
by O'Leary, Steve | Sheehan, Kim | Lentz, Sterling. Publisher: Santa Barbara, Calif. : Praeger, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/72]
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The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell.
by Cockerell, Lee. Edition: 1st ed.Publisher: New York : Crown Business, c2013Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 COC 2013]
(1).
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The compliance business and its customers [electronic resource] / Edward Kasabov and Alex Warlow.
by Kasabov, Edward | Warlow, Alex | Palgrave Connect (Online service). Publisher: Basingstoke : Palgrave Macmillan, 2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.81202854678]
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The financial services marketing handbook [electronic resource] : tactics and techniques that produce results / Evelyn Ehrlich and Duke Fanelli.
by Ehrlich, Evelyn, 1950- | Fanelli, Duke, 1954-. Publisher: Hoboken, NJ : Bloomberg Press, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 332.1068/8]
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The experience effect for small business [electronic resource] : big brand results with small business resources / by Jim Joseph.
by Joseph, Jim, 1963-. Publisher: Cupertino, Calif. : Happy About, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/27]
(1).
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Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.
by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944-. Edition: 1st ed.Publisher: Hoboken, N.J. : Wiley, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/12]
(1).
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Marketing automation for dummies [electronic resource] / by Mathew Sweezey.
by Sweezey, Mathew. Publisher: Hoboken : Wiley, 2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8 | 658.8/72 | 658.872]
(1).
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Sales management : building customer relationships and partnerships / Joseph F. Hair ... [et al.]
by Hair, Joseph F., Jr, 1944-. Publisher: Mason, Ohio : South-Western, Cengage Learning, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.81 SAL 2010]
(2).
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Customer relationship management [electronic resource] : concepts and tools / Francis Buttle.
by Buttle, Francis. Publisher: Amsterdam ; London : Elsevier Butterworth-Heinemann, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.812]
(1).
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Social CRM for dummies / by Kyle Lacy, Stephanie Diamond and Jon Ferrara.
by Lacy, Kyle | Diamond, Stephanie | Ferrara, Jon. Edition: 1st ed.Publisher: Hoboken, N.J. : Wiley, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8120285 LAC 2013]
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Monster loyalty : how Lady Gaga turns followers into fanatics / Jackie Huba.
by Huba, Jackie. Publisher: London : Portfolio/Penguin, [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.8343 HUB 2013]
(1), Taylor's Library-TU
[Call number: 658.8343 HUB 2013]
(1), TC External Storage
[Call number: 658.8343 HUB 2013]
(1).
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Customer CEO : how to profit from the power of your customers / Chuck Wall.
by Wall, Chuck. Publisher: Brookline, MA : Bibliomotion, Inc., [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 WAL 2013]
(1).
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Cases on consumer-centric marketing management [electronic resource] / Vimi Jham and Sandeep Puri, editors.
by Jham, Vimi, 1968- | Puri, Sandeep, 1972- | ebrary, Inc. Publisher: Hershey, PA : Business Science Reference, 2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/343]
(2).
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The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell.
by Mitchell, Dave, 1961-. Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: ©2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.812]
(1).
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Romancing the brand : how brands create strong, intimate relationships with customers / Tim Halloran ; cover design by Adrian Morgan.
by Halloran, Tim, 1969- | Morgan, Adrian. Publisher: San Francisco, California : Jossey-Bass, 2014Copyright date: ©2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/27]
(1).
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Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson ; Cylinder, cover design.
by Woodburn, Diana | Wilson, Kevin, 1947- | Cylinder. Publisher: Chichester, England : Wiley, 2014Copyright date: ©2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.872]
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