Customer relationship management [electronic resource] : concepts and tools / Francis Buttle.
By: Buttle, Francis
.
Publisher: Amsterdam ; London : Elsevier Butterworth-Heinemann, 2004Description: 1 online resource (xviii, 359 p.) : ill.ISBN: 9780080472430 (ebk.); 0080472435 (ebk.).Subject(s): Customer relations -- ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Customer relationship management.DDC classification: 658.812 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library - Perpetual(TU) | 658.812 (Browse shelf) | e-book | TBSxx,34007,03,AD,PPT |
Includes bibliographical references and index.
Description based on print version record.